Frequently Asked Questions

What is My-Cast?

My-Cast is a software program downloaded to your mobile phone. It is not a website or available on the mobile web. We provide you with the latest weather information for anywhere in the United States.

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What do I need to subscribe to the My-Cast Weather application on my mobile phone?

First, you will need a supported phone with a data plan. From there, receiving My-Cast is easy. Simply follow the instructions for after selecting your handset within the My-Cast page.

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How much does My-Cast cost?

The program cost is $3.99/month. This fee will be added to your cell phone bill or it may be billed to a credit card for Blackberry® and Windows Mobile® devices through Handango® or Handmark®. Please note: My-Cast is not involved with the billing and subscription process for My-Cast Weather. We license our products to carriers and companies such as Handango® and Handmark® who take responsibility for user subscriptions and billing. In order to protect customers' privacy, the companies do not provide us with phone-numbers, personal or subscription details. This monthly fee does not include any data fees potentially issued by your cell phone provider.

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What is a data plan and what are data fees?

To use My-Cast on your cell phone, your phone must have internet capabilities (must be able to send and receive internet data). When you use the program you are requesting information that passes the data over this data network. Check with your carrier for specific details and pricing for data access. Coverage will differ depending on your carrier and phone. Typically, if you are roaming you do not have access to your carrier’s data network and you will not be able to receive our data.

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Will My-Cast work on my cell phone?

Most phones released in the last three years should support My-Cast. Simply select your handset at the bottom of the My-Cast page to see if your phone is supported. We are continuously adding new phones to our supported handset list, so please check back often to see if your phone is supported.

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I have a BlackBerry®, Windows Mobile® or Palm® OS device. Will My-Cast work on my phone?

My-Cast is available on Blackberry® and Windows Mobile® devices. My-Cast is not available on Palm® OS devices. Instructions for download are available by selecting your device within the My-Cast page.

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My-Cast is not available through my cell phone carrier. What can I do about that?

Unfortunately, My-Cast is not available through all cell phone providers. If your carrier does not support My-Cast, we encourage you to contact your carrier and ask them to offer Digital Cyclone’sSM products and services to their subscribers.

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I filled out the web sign-up form for My-Cast Weather, but I never received a confirmation text message on my phone.

The confirmation message with installation instructions and/or the application download link should arrive within minutes. If you have not received your confirmation message with your download link within one hour, please call 1-866-669-2278 and we will resend it. Alternative download options may be available once selecting your handset within the My-Cast page.

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How do I unsubscribe?

If you wish to unsubscribe from My-Cast, you will need to do so on your phone as follows:

  • AT&T:
    • On your handset go the MediaNet
    • Select My MediaNet
    • Select "My Account"
    • Select "My Purchases
    • Find "Current Purchases" and press select.
    • Scroll and locate the list of subscriptions. Our company name is Digital Cyclone.
    • Select "Modify Subscription" and select one of the cancellation options.
    -or-
  • Alltel:
    • Navigate to the Axcess Apps area of your handset
    • Click on "Settings"
    • Click on "Manage Apps"
    • Click on the app to be removed
    • Select "Cancel Subscription"
    • Confirm you selection
  • Sprint:
    • Press the "Menu" button and go to "My Content"
    • Select "Applications"
    • Select "My Content Manager"
    • Highlight "My-Cast Weather"
    • Press the "Menu" button and choose "Unsubscribe"
    • The choose "Confirm"
  • Verizon Wireless
    • Press Menu
    • Select "Get It Now" then select the shopping cart icon for older handsets
    -or-
    • Media Center then Browse and Download for newer handsets
    • Select Options
    • Select the application and then select "Remove"

Please call our customer service at 1-866-669-2278 if you would like assistance with this process and for additional carriers.

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Where does My-Cast data come from?

Digital CycloneSM ingests weather data via satellite directly from the National Weather Service using NOAAport. NOAAport is the mechanism by which the National Weather Service distributes its data to its local offices. Each time a request is made to My-Cast, our servers capture the most current weather data for the specific location requested and return it to the handset. The radar images are between 5 to 8 minutes old. National Weather Service text products and severe weather information are available as soon as they are issued.

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I have an unlocked phone. Why can’t I find My-Cast?

Unlocked phones generally do not allow open access to the Carrier’s catalog. Since our software is only available via this catalog, you cannot purchase or download onto an unlocked phone.

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Will My-Cast use the GPS in my phone to find my current location?

The use of the GPS in you cell phone varies by cell phone handset and carrier. Currently this is only available on select AT&T and Sprint phones.

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I've changed phones and now am asked to pay for My-Cast again on my new phone. Why is that?

The subscription is tied to each particular handset, not just your cell phone account. You will need to start a new subscription on the new phone. If you have not cancelled the subscription from your previous handset, call your cell phone company and ask that they care of that for you.

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I'm being double billed for My-Cast Weather. How can I stop one of the charges?

This often happens when you get a new cell phone and did not cancel the subscription on the previous phone. My-Cast is not involved with the billing and subscription process for My-Cast Weather. We license our products to carriers and vendors such as Handango® or Handmark®, who take all responsibility for user subscriptions and billing. In order to protect customers' privacy, the companies do not provide us with phone numbers, personal, or subscription details. Please contact your cell phone provider or vendor to correct the double billing.

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I receive an error stating that there is not network available, or unable to connect to My-Cast servers. What's going on?

This usually means that the data network on your cell phone is not working, or that you are out of network range. Most phones indicate signal strength for your voice coverage, but no the data network coverage. Any error that indicates that the application is not connecting to us, to a network, or server, or an I/O error means there is trouble with the data network, not My-Cast's computers or servers. Please contact your cell phone provider for assistance with your data plan and network access.

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