Mayo InTouch ^TM > FAQ

What is Mayo Clinic InTouch^TM on Your Cell Phone?

Get topical news and health information from the world's first and largest integrated not-for-profit group medical practice and the source you can trust for reliable health information. Mayo Clinic InTouch^TM is your health source on-the-go, with First Aid tips and timely Health Alerts. See what your symptoms mean, and find a nearby Emergency Room or urgent care facility if you need care right away.*

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What do I need to subscribe to the Mayo Clinic InTouch^TM application on my mobile phone?

First, you will need a phone with data access capabilities. From there, receiving Mayo Clinic InTouch^TM is easy -- simply purchase the application via the menu on your mobile phone. Click here to find instructions.

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How much does Mayo Clinic InTouch^TM application cost?

The fee for Mayo Clinic InTouch^TM is approximately $3per month. We say "approximately" because the cost does vary slightly by carrier, and there may be data access costs. To receive the exact cost, you must begin the subscription sign-up process. Prior to completing the subscription (once we know your carrier and type of phone), we will show you the exact monthly fee for Mayo Clinic InTouch^TM. This fee will be billed through your phone carrier on your monthly bill. This monthly fee is separate from the data plan that your carrier may require. Contact your carrier if you are not sure if you have data access.

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What is data access?

To use Mayo Clinic InTouch^TM on Your Cell Phone, your phone must have internet capabilities (must be able to send and receive internet data). Check with your carrier for specific details and pricing for data access. Coverage will differ depending on your carrier and phone.

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Will my mobile phone support Mayo Clinic InTouch^TM?

Most phones released in the last three years should support Mayo Clinic InTouch^TM. Check the supported phone list. If your handset isn't listed, contact your carrier or call 1-866-669-2278 for suggested phones. We are continuously going through testing for new phones and mobile devices, so please come back soon to see if your phone has been added to our supported phone list.

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Do you provide Mayo Clinic InTouch^TM for BlackBerry or TREO devices?

No, Mayo Clinic InTouch^TM is not currently available for TREO and Blackberry devices.

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Why isn't Mayo Clinic InTouch^TM available for my phone carrier?

We are continuously working with carriers to distribute the Mayo Clinic InTouch^TM products. If your carrier does not support Mayo Clinic InTouch^TM yet, we encourage you to contact your carrier and ask them to offer Digital Cyclone’s products and services to their subscribers.

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How do I cancel my service?

If you wish to cancel your subscription to Mayo Clinic InTouch^TM on Your Cell Phone, you will need to do so on your phone as follows:

• Sprint: Press the 'Menu' button and go to 'My Content' and then select 'Applications'. Scroll to 'My Content Manager' and highlight ‘Mayo Clinic InTouch’. Press the 'Menu' button and choose 'Unsubscribe'. Then choose 'Confirm'.
• Verizon: Press the 'Menu' button and select 'Get It Now'. Select the check mark and then scroll to 'Manage Apps'. Select ‘Mayo Clinic InTouch’ and choose 'Remove'.
• Alltel: Press the 'Menu' button and select ‘Access Apps’. Select ‘Access Shop’ and then scroll to ‘Options’. Select ‘Mayo Clinic InTouch’ and choose 'Remove'.
• AT&T: Press the 'Menu' button and select 'Media Net'. Scroll to 'My Purchases' and then to 'Current Products'. Choose 'Digital Cyclone' and then 'Cancel Subscription'.

Please call our customer service at 1-866-669-2278 if you would like assistance with this process and for additional carriers.

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Where does Mayo Clinic InTouch^TM data come from?

We receive medical information and articles directly from Mayo Clinic. Emergency facilities listed are accredited by The Joint Commission.

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Sign Up for Mayo Clinic InTouch^TM On Your Cell Phone!

For the price of a fancy cup of coffee you can have the extra margin of personal safety and information of Mayo Clinic InTouch^TM at your fingertips 24/7.

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